Customer Relationship Executive (CRE) - Bali Region

Join BFI Finance Indonesia as a Customer Relationship Executive (CRE) in the vibrant Bali region! In this dynamic role, you will play a pivotal part in nurturing and expanding relationships with our existing customers by offering tailored refinancing solutions that meet their unique financial needs. With a focus on delivering exceptional customer service, you'll help our clients navigate the refinancing process with ease, ensuring they achieve their financial goals. This is your opportunity to make a tangible impact on our customers' lives while growing your career in a supportive and innovative environment.

At BFI Finance Indonesia, we are committed to providing our customers with the best refinancing solutions in the industry. Our team of dedicated professionals works tirelessly to ensure that each client receives personalized attention and support. In Bali, we are looking for a talented CRE to join our growing team and help us continue to exceed our customers' expectations.

As a CRE in Bali, you will be responsible for building and maintaining strong relationships with our existing customers. You will work closely with our sales and operations teams to ensure that our clients receive the best possible refinancing solutions. This role offers a unique opportunity to work in a dynamic and fast-paced environment while making a real difference in our customers' lives.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with existing customers by providing exceptional customer service.
• Offer tailored refinancing solutions that meet the unique financial needs of our clients.
• Assist customers in navigating the refinancing process, ensuring they achieve their financial goals.
• Collaborate with the sales and operations teams to ensure that our clients receive the best possible refinancing solutions.
• Provide regular updates to customers on their refinancing progress and address any concerns or issues.
• Identify opportunities for cross-selling and upselling refinancing products to existing customers.
• Monitor customer satisfaction and feedback, and implement improvements as needed.
• Maintain accurate and up-to-date customer records in our CRM system.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in customer service, sales, or a related field, preferably in the finance industry.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.
• Excellent problem-solving and decision-making skills.
• Familiarity with Indonesian financial regulations and products.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluent in Indonesian and English, with excellent written and verbal communication skills.

🛠️ Keahlian

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